Returns are accepted within 30 days of your ship date. International returns are accepted within 45 days of your ship date. Sale items are accepted for store credit. Please review our exceptions list for ineligible items. Please submit your request for return authorization number by emailing firstname.lastname@example.org
Clearance and Final Sale Items
Clearance and items marked “Final Sale” cannot be returned for refund, store credit or exchange.
Swimwear, earring and Lingerie are final sale and cannot be returned for refund, store credit or exchange.
Sale items may be returned for store creditonly. There are no refunds on sale items.
All items are fully inspected and shipped in pristine condition. However, should you receive a defective item please notify within two days of receipt to be eligible for a return if found faulty, remember all post items are tracked
- Email us at email@example.com to obtain your Return Authorization Number (RA Number). Returns made without the RA Number will not be accepted.
2. After receiving your RA Number please fill out the returns form and pack your item securely in an appropriate envelope or box and send it to the address provided.
3. Write your RA Number given to you by the returns department on the outside of your package and on your returns form. The returns department cannot accept any packages without the RANumber written on the outside of the package.
Please note that we are not responsible for items shipped back to us should they be lost or damaged during transit and as such we urge you to insure your item as this will provide you with recourse with the shipping company.
Tags cannot be taken off or secured or pinned back on, they must be present on the item as they were sent out. Items must be returned with all original vendor packaging in the condition you received it as they are considered part of the product. Items which do not meet these requirements will not be accepted. Shipping and handling charges are non-refundable.
Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will not be accepted.
Exchanges and Store Credits
Once your item for exchange is received your new item will be sent to you. Please allow 4-5 working days processing time. Exchanges and store credits must be made for in-stock items and cannot be used with a discount coupon code or on pre-order items.
Once an exchange is made the exchange cannot be returned again for either refund or exchange.
If you have received an item as a gift, you may exchange it or obtain store merchandise credit. If you wish to return a gift item, please follow the same return instructions.
Refunds will be credited to the same card used to make your purchase. Shipping and handling charges are not refundable. The original shipping fee will be deducted from the refund for any order which included free shipping. Please allow 5-7 working days for your refund to be processed. Depending on your credit card company’s processing times, it can take 1-2 billing cycles for the refund to appear on your statement.
Refused shipments will be assessed a 25% restock fee and all shipping charges. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.
Please follow the same directions for domestic returns. International customers are responsible for covering the shipping costs of exchanges and returns.
All policy are subject to change without notice
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